Product Warranty
1. Warranty
As an authorized distributor of OBDSTAR, we provide the full manufacturer’s warranty of 24 months from the date of the order number. Even after the warranty period has expired, we are available for repairs and carry them out at fair conditions.
1.1 Scope of Warranty
The warranty covers all OBDSTAR devices purchased at obdstar.ch, such as motorcycle diagnostic tools, marine scanners, ECU programmers, OBD cables and other accessories. It applies to devices that stop functioning properly within two years without customer interference, or that arrive defective.
Excluded from the warranty are wear-and-tear and accessory parts (e.g. cables, adapters, memory cards, promotional items), as well as damages caused by improper use, external influences, unauthorized repairs, modifications or software errors. Also excluded are damages due to improper transport, inadequate packaging or loss during return shipment.
The warranty is void if serial numbers or warranty seals have been removed, altered or made illegible, or if the device has been opened or repaired by unauthorized third parties.
Limitations caused by manufacturer software updates are not covered by the warranty.
1.2 Procedure in Case of Warranty
Please do not open a PayPal dispute in case of warranty, as this is not suitable for processing warranty claims.
First contact our support at info@obdstar.ch. Never send back a device without prior consultation. Unannounced returns cannot be accepted and will be returned at the sender’s expense.
Before returning, please check whether it is really a defect. Many issues can already be resolved by a firmware update, cable replacement, or testing in Switzerland. If necessary, our support may ask you to provide photos or a detailed error description to speed up the processing.
Product Warranty
Guarantee
We grant customers of xcartec.com the full guarantee of the manufacturer. This is valid for two years from the date of the order number. We remain available for out-of-warranty repairs and can do them cost-effectively.
1. WARRANTY
1.1 Scope of Warranty
The guarantee at xcartec.com includes all ordered devices, such as mobile phones, tablets, car radios and car diagnostic devices, which no longer work properly within two years without the customer having to do anything. This also applies to items that arrive defective at the customer.
For failure and damage caused by external influences, accidental damage, changes made to the device, conversions, extensions, use of third-party parts, neglect, viruses or software errors, improper transport, improper packaging or loss when returning the device to xcartec.com, xcartec.com assumes no guarantee.
The guarantee is void if the defect in the device has arisen as a result of maintenance or repairs carried out by someone other than the official manufacturer of the device or xcartec.com. The guarantee also expires if labels or serial numbers on the device or a component part of the device are changed or made illegible.
If the repair turns out to be an error that is not covered by the guarantee, xcartec.com reserves the right to charge the customer the costs incurred in the form of a handling fee and the chargeable repair for material and work to invoice.
Errors caused by software updates from the manufacturer are not included in the guarantee. If functions are restricted as a result, these are no reason for a warranty service.
1.2 Procedure in case of a warranty claim
Please do not open a PayPal dispute in the case of a guarantee! Buyer protection only applies in the event of non-receipt or deviation from the item description, so the purchase price would not be refunded. xcartec.com is only able to send a replacement device after the PayPal conflict has been resolved.
First contact our support (info@xcartec.com). Never send a device back without first discussing this with our support. Our support will explain the further process to you in detail. Devices that are returned without notice cannot be accepted by us and can only be returned to you against payment of the shipping costs.
Before you send the device back, check exactly which part is defective. There are certain sources of error that should be ruled out, as they can be remedied quickly and easily with a software update or repairs in Switzerland. If the device does not start, for example, the battery should be charged first and a replacement battery requested if necessary. A defect in the USB socket on the device can usually be repaired quickly in Switzerland. be resolved. Software problems can sometimes be solved by flashing the original firmware.
Contact our support and they will explain the further process with you. Our support may ask you to take photos of the defect. These may be necessary to clarify the problem remotely. For easy editing, simply attach the resulting photographs to your email.
